Order processing

All orders are processed within 1–2 business days. Once your order has been dispatched, you’ll receive a confirmation email with tracking details to monitor your delivery.

Shipping

We ship throughout Australia and internationally.

Domestic Shipping: Standard delivery takes approximately 3–7 business days depending on your location. Express shipping is available at checkout for faster delivery. Shipping domestically costs $10.90.

International Shipping: Delivery times vary by destination, generally between 5-10 business days. International customers are responsible for any customs duties, taxes, or import fees applied by their local authorities. Shipping internationally costs $19.90.

Free shipping orders over $99.

Returns & exchanges

We stand by the quality of our products. If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery for a replacement or refund. For hygiene and safety reasons, we cannot accept returns of opened or used products unless they are faulty.

For assistance with your order, please contact our team at sales@equifixt.com