Shipping policy

Shipping rates are AU$10.90 domestically and AU$19.90 internationally.

Free shipping orders over $99.

Order Processing
All orders are processed within 1–2 business days. Once your order has been dispatched, you’ll receive a confirmation email with tracking details to monitor your delivery.

Shipping
We ship throughout Australia and internationally.

• Domestic Shipping: Standard delivery takes approximately 3–7 business days depending on your location. Express shipping is available at checkout for faster delivery.

• International Shipping: Delivery times vary by destination, generally between 5-10 business days.
  Please note that, depending on your country's customs regulations, your order may be subject to import duties, taxes, or customs clearance fees. These charges are determined by your local customs authority and are the responsibility of the customer.

• Returns & Exchanges
  We stand by the quality of our products. If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery for a replacement or refund. For hygiene and safety reasons, we cannot accept returns of opened or used products unless they are faulty.
  
  For assistance with your order, please contact our team at sales@equifixt.com